FAQ

Q : How will Gamers World be operating through Covid 19?

A : The shop is open 10:30am to 6:30pm Monday to Friday and 10pm on wednesdays for customers to come in to the shop. We will be abiding by all hygiene and social distancing recommendations.
We will continue to offer collection at our warehouse in Cakers World,. Orders made before 10am will be ready for collection after 4pm. Orders made after 10am will be ready for collection the following working day however we will try and have it ready sooner, so ring if you are unsure.
The website is monitored constantly and will be dispatching normally. We will be dispatching orders Monday to friday. The cuttoff will remain 3pm for same day dispatch. However please allow 1-3 days for delivery .

Stay safe 

Q : Where is my confirmation email when i place my order?

A : When you place your order you will receive a confirmation email. Please check your spam folder if you can’t see it in your inbox.

Q : What are the opening hours for Gamers World?

A : The website is monitored constantly and the shop opening hours:

Monday         10.30am to 6:30pm

Tuesday         10.30am to 6:30pm

Wednesday   10.30am to 10:00pm

Thursday       10.30am to 6:30pm

Friday            10.30am to 6:30pm

Saturday       10.30am to 6:30pm

Sunday          10.30am to 6:30pm

Q : Do you accept One 4 All vouchers?

A : Yes. If you wish to pay for an online order with your voucher just choose the pay with card over the phone option and give us a ring on (01)8044540.

Q : What is the voucher policy?

A : Gamers World vouchers have never and will never have an expiration date. We will ask for a name to put on the system so that if the voucher is lost we can look it up on the system for you.

Q : Where can I collect my order?

A : You can collect your order from our sister shop, Cakers World on the Naas Road across from the Bluebell Luas stop.  Please give 24 hours notice for collection.

Cakers World, Unit 17 Muirfield Drive, Naas Road Business Park, Naas Road, Dublin 12. Phone (01)4568372

Q : How much is delivery in Ireland?

A : Delivery nationwide is with DPD in Ireland and Northern Ireland is €5.00 for orders up to €50 and free for orders over €50, regardless of size or weight

Q : How much is delivery to the UK and international delivery?

A : Delivery to the UK  is €8.50 and free for orders over €80. International delivery price depends on weight and country. Put your order through and you will receive a delivery quote for your country by email. You do not have to go ahead with the order if you are unhappy with the cost of delivery.

Q : When will I receive my delivery?

A :Delivery is a next day service in Ireland as long as the order is in before 3pm normally, deliveries made after 3pm may still be dispatched on the same day, if not it will be dispatched on the next working day. Orders dispatched on a Friday will not be delivered until the following working day. Delivery is with DPD and you will receive an email letting you know your delivery slot for that day. However please allow 1 to 3 days for unforeseen circumstances as we cannot guarantee next day delivery especially around Christmas. For the UK delivery is a 2-5 day service. For International delivery price and time will depend on country. If you have any questions or concerns about delivery please call our warehouse at (01)4568372.

Q : Can i add to an order I have already completed?

A :If you wish to add to an already completed order you must have it in by 11am. After this you must let us know by phone (email and facebook are cheched irregularly throughout the day) Please do not select  ‘pick up’ as these orders are printed at different times and we will not see your note to ‘add to order’ until it is too late. While we will always do our best to help, we pack and complete orders as soon as we receive them so if the order is already packed and labeled we cannot open them and you will need to complete as a separate order including delivery fee if applicable.

Q : Are all goods listed on the website in stock? 

A : All items listed are in stock and ready to ship but there are times when we can be out of certain items. If this happens we will offer you a substitution, a refund or send you the correct item at a later date at no extra charge.

Q : Can I return an item?

A : We will accept the return of most goods with 28 days of ordering. Goods must be in their sealed original packaging and in a resalable condition. The customer must pay P&P costs and the value of the item will be refunded once we receive the item. However goods which are faulty or where the wrong item was sent we will immediately offer a refund or replacement at no extra cost to the customer. All faulty or damaged items must be reported within 2 working days after purchase or receipt of order.

Q : What happens if an item is damaged in transit?

In the rare event that any of your goods are damaged in transit. We will of course refund or replace the item once it is reported within 2 working days of receipt of the order.

Q : What is Gamers Worlds privacy policy?

A : We take great care to ensure your personal information is protected. We store only the minimum amount of information necessary for you to make a transaction. We do not store credit card or laser card details. All of these are handled by PayPal which gives you 100% security. Your details will never be shared with a third-party.